State Farm® Insurance Agent Bobby Branch

"Lexi was very kind and great a spirit. She is very well informed. I liked doing business with her!"

"Agent was polite, courteous and respectful. She spoke clearly. She spoke with concern and wanted to make sure that I had the information I needed to make my decision. She explained how if I decide to purchase a life insurance policy, that the younger you are the better lower monthly premiums. She will call me back mid-February to early March. Thank you Lexi. I spoke with Lexi today, 04/02/25 regarding obtaining a whole life insurance policy. At the time, I am unable to purchase the car insurance due to my budget being Very tight. She understood my circumstances and was very supportive and helpful in the decision I made. She will call me next March around the 3rd or the 4th to discuss if I am able to afford the insurance policy at that time. Lexi is very helpful and she very respectful. She has excellent customer service and is very knowledgeable about insurance services State Farm offers. She is very friendly and it’s a pleasure speaking with her. She lifted my spirit today. She had no idea how I was feeling. Im in a lot of pain today; I'm dealing with fibromyalgia and arthritis. Just her calling me instead of responding to my email, she called and spoke with me personally. Her enthusiasm was received. Lexi is a Very Valuable asset to your company/agency. Here’s FIVE 🌟for a job well done!!!!! Thanx for your time in this matter."

"We started the life policy for our newborn at the agency with Lexi. She went over our options in depth as many times as we needed; Lexi is the type of person who whenever you speak with her, has a positive and upbeat attitude. I'm very glad to have my daughter protected, nd very glad to have the policy with an agency that will go out of their way to let you know they care."

"From 400 a month Down to 200 a month"

"Lexi answered my questions and made suggestions. However, liability seems to be as much as my present insurance which covers so much more. Thank You for your time"

"The best service Thank you so much for help 👍🙏"

"Great people to work with"

"My name is Gerald brown and Justin was a 10/10"

"Lexi was very helpful and answered all my questions"

"Very helpful. Thank you Lexi!"

"Overall great staff and branch to work with. Lexi was through and did a great job making sure all my questions were answered. Polite and nice staff always when i call."

"Lexi is a very intelligent and sufficient agent with outstanding customer service it was a pleasure speaking with her!"

"Justin was very nice to work with for my insurance needs."

"Thank you,"

"This use to be a wonderful office to do business with. They use to have several employees that really knew what they were doing and wouldn’t be able to hand any insurance issues that arises. Over the past several months the service and knowledge of insurance has literally went down the toilet. The new employees don’t know what they should to be able to handle customers, they bother customers with unnecessary requests because of their lack of knowledge. I would NOT recommend this office anymore, I have recently changed agents to get away from the ignorance at this office. Bobby should have invested into more knowledgeable replacement employees. ****Bobby response is completely fictitious. His manager of 3 years incorrectly submitted my PIP forms with names on it that shouldn’t have been on it. His manager of 3 years also removed my physical address and placing my mailing address in its place. These 2 things triggered an underwriting audit. This is the second time his manager of 3 years caused this exact issue. I personally spoke with State Farm Corporate Office to resolve the issue and transferred all my policies to another agent.*****"

"Lexi Moore, she has been one of the more patient agents. Lexi is thorough and diligent about completing the task at hand. Lexi remained thoughtful and her delivery stayed quite pleasant. Kudos to you."

"It’s so nice to be treated like a human being. The willingness and understanding to help in my time of financial duress is more than appreciated."

"I spoke with Lexi and she was really nice and helped pull-up my account to view a couple things for me"

"After dealing with a very unhelpful company, speaking with Lexi was a breath of fresh air. She answered all my questions and was sensitive to my concerns. She was well informed and very pleasant."

"Bobby Branch State farm is the best 👍🏻 Lexi, Karrie , all the employees very helpful and kind"

"Great Customer service"

"A wonderful experience Lexi was very informal and precise with what I needed thank you again Lexi"

"Bought a new car in October. Before I even went to look at a new car, I emailed Bobby himself to ask him the steps I needed to take to switch the insurance over to my new car. He told me to just call the office and it would get sent to the call center or whatever because their office is closed on Saturdays and that's the day I bought my car. I even emailed him again on the Monday after I bought my car to make sure everything was set up properly and was told yes. In December my insurance skyrocketed to almost $100 more. Tried calling the office and of course they don't answer the phone so I sent an email. I was met with attitude by a Kristie who wrote in her email that I had needed to call the office instead of the call center.... So, excuse me for listening to Bobby Branch himself. I didn't understand why she had an attitude to begin with. Use Chat GPT because the girl is unprofessional in her emails. Kristie hasnt emailed or call me like she said she would. I had to email three times before I got a reply from a completely different person to be told that my insurance was knocked down like $17. This place only cares about how much money they can make off you and are extremely unprofessional. I will definitely be looking for a new insurance company today. Smh..."

"Good five thumbs up for this team and family, I’m glad to be part of this family of Bobby Branch your service is greatly appreciated. Thanks Kristie for the good and professional customer service; May God bless you guys and Happy New Year 2025 to you guys!!"

"I paid in full for my 6 month policy and now i'm one month into the policy and they want to charge me an additional $83 for the 6 month plan. Bait and switch much? I don't agree with this charge and will be shopping other insurance companies because that's deceptive business practice. EDIT: The documents I sent in for the plan were in the spam folder, and I was charged because they originally didn't get them. After the manager reached out and I confirmed sending the documents in, the fees were waived. I appreciate Bobby reaching out and I'm changing my review to reflect this. Thanks!"