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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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M P

March 9, 2026

1  out of  5
rating by M P
"Tried calling them all morning but no one was available. Have not had this issue with any other agency I’ve had. EDIT: Ended up switching to a different State Farm agent. Bobby doesn’t deserve your money"
We responded:
"Hello, we have checked our voicemail. Can you please contact us to identify who you are? bobby@bobbybranchinsurance.com. When all representatives are busy with other clients, we return voicemails as soon as the next individual becomes available. If you need immediate assistance 1800 statefarm, is always an option as well. God Bless"
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Kevin Clements

February 23, 2026

5  out of  5
rating by Kevin Clements
"Lexi was great pleasant knowledgeable"
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Gcj Rentals

February 17, 2026

5  out of  5
rating by Gcj Rentals
"Took care of everything I needed without any hassle"
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Marilyn Overall

February 14, 2026

5  out of  5
rating by Marilyn Overall
"Lexi was a great help with my problem. Thank You"
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Jerry Ratliff

February 5, 2026

5  out of  5
rating by Jerry Ratliff
"Totally very professional and awesome Lexie was very very helpful"
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Fonda Price

February 4, 2026

5  out of  5
rating by Fonda Price
"Wonderful customer service experience and very polite."
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ANGELA JOHNSON

February 4, 2026

5  out of  5
rating by ANGELA JOHNSON
"Thank you,"
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Keith Giesler

January 26, 2026

5  out of  5
rating by Keith Giesler
"I got my insurance from h e n o c k and he did a great job for me I appreciated his help"
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Gloria Washington

January 15, 2026

5  out of  5
rating by Gloria Washington
"I really appreciate the service I received from Mr Henock. Mr Henock was patient with me, kind, professional and informative. Thanks again!."
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Micah

January 7, 2026

5  out of  5
rating by Micah
"I love dealing with Lexie"
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LETINA WILLIAMS

January 2, 2026

5  out of  5
rating by LETINA WILLIAMS
"They are always helpful with any changes and questions that I have. I can't say that I've had a bad experience in the years that I've been with this agency."
We responded:
"Hey Thank you for the kind word Letina! That means a lot."
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Wendy Pangle

December 31, 2025

5  out of  5
rating by Wendy Pangle
"Lexi is the nicest and most personable agent I have ever had, she is so helpful, it was a pleasurable experience!"
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Jordan Divitto

December 30, 2025

5  out of  5
rating by Jordan Divitto
"He helped me save some money and I was very happy about that and it was very professional. I appreciate his time and efforts."
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Lenny Price

December 19, 2025

4  out of  5
rating by Lenny Price
"Henock was an excellent representative of Bobby Branch State Farm. His professionalism and patience made the process of getting my auto insurance policy transferred to MI smooth and easy!"
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Spring Jeffers

December 19, 2025

5  out of  5
rating by Spring Jeffers
"Lexi went above and beyond to show me ways to save money on insurance."
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roz merrit

December 15, 2025

5  out of  5
rating by roz merrit
"Lexi is a very professional and knowledgeable representative of State Farm. She is so courteous and polite, it made very easy to talk to her. She did a very good job at helping me with what I had contacted the Office for 👍 Lexi was awesome 💯"
We responded:
"Ms. Merrit , You are the best! Thank you for the kind words regarding Michelle! "
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jill blake

December 14, 2025

5  out of  5
rating by jill blake
"I have great experiences with state farm! Olivia has helped me so much with all that I need ! She goes above and beyond to help her clients!"
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Marsha Matthews

December 11, 2025

5  out of  5
rating by Marsha Matthews
"LEXI was great. Found information i needed fast. Pleasant"
We responded:
"Thank you for being a great customer Marsha! We appreciate how kind you are to the team."
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Linda Karafa

December 3, 2025

5  out of  5
rating by Linda Karafa
"Cheryl VanTubergen is a very good agent. She has always answered my question ‘s quickly and I am very satisfied with her work performance."
We responded:
"Thank you for this kind review of Cheryl, we appreciate you."
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Zina Tate (LadyZ33)

December 1, 2025

5  out of  5
rating by Zina Tate (LadyZ33)
"I enjoy Lexi my representative she helps me pay my bill with a smile I can see through the phone thanks so much for being a great professional"
We responded:
"Keturah always goes the extra mile to provide you with the friendly, professional and knowledgeable customer care that you deserve, Zina! We truly appreciate you taking the time to leave us such kind words and feedback. It makes our day! We are honored to have earned your business and we look forward to helping assist you with any of your insurance needs for many years to come!"
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Nate Jones

November 19, 2025

5  out of  5
rating by Nate Jones
"I’ve been with State Farm for a while now, and I can honestly say they’ve been the most reliable insurance company I’ve ever dealt with. Anytime I’ve had a question or needed help, my agent Lexi responded quickly and explained everything clearly. Their customer service feels personal, not like you’re just another number."
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Angelita Church

November 14, 2025

5  out of  5
rating by Angelita Church
"Lexi is wonderful a great help assisting me with my insurance payments and questions"
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cindy leff

November 11, 2025

1  out of  5
rating by cindy leff
"RUN RUN as fast as you can..I'm about to notify the State of Michigan - State Farm and perhaps the police. I've NEVER had a worse experience. Bobby could care less. He is cc'd on my emails, and I've never heard from him, and "Lexi" is a fraud. I canceled my insurance immediately following a quote in SEPTEMBER after paying a full month premium and I've been fighting for a refund since then. I've gotten nothing but unanswered calls and emails and a classic "run around". Still waiting for a check with none in sight. There is not a zero star option but even that would be too much."
We responded:
"Thank you for your Review Cindy, Unfortunately due to the 5 driving violations in your household in the last 2 years, you aren't eligible for State Farm. While your underwriting refund did take longer to process and wasn't immediately put back in your account , you were issued a refund for the coverage unused. Take care. "
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Thomas Bochenski

November 4, 2025

5  out of  5
rating by Thomas Bochenski
"Lexi was very patient and helpful."
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Judy Batts

November 4, 2025

5  out of  5
rating by Judy Batts
"I want to thank and compliment Lexie for her kindness and patience when trying to get my documents signed for my insurance. I am not very good when it comes to things like that on a phone. Very perfessional and kind."