State Farm® Insurance Agent Bobby Branch

"Lexi was very kind and great a spirit. She is very well informed. I liked doing business with her!"

"Bobby Branch State farm is the best 👍🏻 Lexi, Karrie , all the employees very helpful and kind"

"Great Customer service"

"A wonderful experience Lexi was very informal and precise with what I needed thank you again Lexi"

"Bought a new car in October. Before I even went to look at a new car, I emailed Bobby himself to ask him the steps I needed to take to switch the insurance over to my new car. He told me to just call the office and it would get sent to the call center or whatever because their office is closed on Saturdays and that's the day I bought my car. I even emailed him again on the Monday after I bought my car to make sure everything was set up properly and was told yes. In December my insurance skyrocketed to almost $100 more. Tried calling the office and of course they don't answer the phone so I sent an email. I was met with attitude by a Kristie who wrote in her email that I had needed to call the office instead of the call center.... So, excuse me for listening to Bobby Branch himself. I didn't understand why she had an attitude to begin with. Use Chat GPT because the girl is unprofessional in her emails. Kristie hasnt emailed or call me like she said she would. I had to email three times before I got a reply from a completely different person to be told that my insurance was knocked down like $17. This place only cares about how much money they can make off you and are extremely unprofessional. I will definitely be looking for a new insurance company today. Smh..."

"Agent was polite, courteous and respectful. She spoke clearly. She spoke with concern and wanted to make sure that I had the information I needed to make my decision. She explained how if I decide to purchase a life insurance policy, that the younger you are the better lower monthly premiums. She will call me back mid-February to early March. Thank you Lexi."

"Good five thumbs up for this team and family, I’m glad to be part of this family of Bobby Branch your service is greatly appreciated. Thanks Kristie for the good and professional customer service; May God bless you guys and Happy New Year 2025 to you guys!!"

"It’s so nice to be treated like a human being. The willingness and understanding to help in my time of financial duress is more than appreciated."

"I paid in full for my 6 month policy and now i'm one month into the policy and they want to charge me an additional $83 for the 6 month plan. Bait and switch much? I don't agree with this charge and will be shopping other insurance companies because that's deceptive business practice. EDIT: The documents I sent in for the plan were in the spam folder, and I was charged because they originally didn't get them. After the manager reached out and I confirmed sending the documents in, the fees were waived. I appreciate Bobby reaching out and I'm changing my review to reflect this. Thanks!"

"Lexi was so patient, caring and understanding she answered all my questions and made me feel good about being a state Farm customer"

"Carrie was EXTREMELY helpful and made the whole process seamless. She was very friendly and informative, and helped us pick the coverage that fits our needs best. Thank you Carrie!"

"Their was a problem and Bobby called me personally and made it right what more can I say great guy!!!!"

"I got a quote from Lexi, and she was fantastic. She was very nice, courteous and answered any and every question I had. Will be recommending this State Farm branch to anyone in need of insurance."

"Hi I spoke with Christy this morning I had an issue with my bill. It's really hard for me to use phones and stuff I'm just not phone savvy but she helped me every single step of the way I'd like to thank you guys and thank her for all the help I could not have done this myself thank you Christy"

"Kristie was great to work with, excellent!!!"

"Hi! I promise: Carrie and the Bobby Branch State Farm team is the best! Carrie (and her counter parts) are very knowledgeable and friendly. Carrie is a great support. Thank you all!"

"I called to add my son to my policy and Carrie was extremely helpful. She even went out of her way to help me obtain a discount due to PIP that I wasn’t aware of.Excellent customer service!"

"Lexi was very nice and helpful. She didn't give up even when there was a problem. Thank you Lexi"

"Lexi took care of all of my needs fast and efficiently! Highly recommended!"

"I had a great experience working with Lexia at Bobby Branch State Farm. She was very thorough and explained the different policies that I have. Thank you!!!"

"Very informative answered all my questions great customer service."

"Great team, knowledgeable kind reasonable patient. They feel like part of my family Mr branch, joshua, michelle, chelsea, and Shannon. Best team of people I've ever worked with that deal with the public service. Olivia is the best, she always patient and understanding and gets the job done, all is willing to call A step beyond to help me very good and understanding the problems that some seniors have on emails and text mails and computer. She is a real asset. Always pleasant and patient"

"Michelle Raezler was fantastic to work with! She helped explain all the different policy options, with no pressure to do one or the other. Explained everything thoroughly and made State Farm a great experience. Would definitely recommend!"

"My insurance rate increased without any explanation as to why."

"Michelle is prompt, efficient, polite and incredibly knowledgeable. You won't regret the experience Call her."