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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Linda Karafa

December 3, 2025

5  out of  5
rating by Linda Karafa
"Cheryl VanTubergen is a very good agent. She has always answered my question ‘s quickly and I am very satisfied with her work performance."
We responded:
"Thank you for this kind review of Cheryl, we appreciate you."
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Zina Tate (LadyZ33)

December 1, 2025

5  out of  5
rating by Zina Tate (LadyZ33)
"I enjoy Lexi my representative she helps me pay my bill with a smile I can see through the phone thanks so much for being a great professional"
We responded:
"Keturah always goes the extra mile to provide you with the friendly, professional and knowledgeable customer care that you deserve, Zina! We truly appreciate you taking the time to leave us such kind words and feedback. It makes our day! We are honored to have earned your business and we look forward to helping assist you with any of your insurance needs for many years to come!"
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Arlest Broyles

November 25, 2025

5  out of  5
rating by Arlest Broyles
"The conversation I had with Lexi was very professional and healthfully"
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Nate Jones

November 19, 2025

5  out of  5
rating by Nate Jones
"I’ve been with State Farm for a while now, and I can honestly say they’ve been the most reliable insurance company I’ve ever dealt with. Anytime I’ve had a question or needed help, my agent Lexi responded quickly and explained everything clearly. Their customer service feels personal, not like you’re just another number."
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Angelita Church

November 14, 2025

5  out of  5
rating by Angelita Church
"Lexi is wonderful a great help assisting me with my insurance payments and questions"
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cindy leff

November 11, 2025

1  out of  5
rating by cindy leff
"RUN RUN as fast as you can..I'm about to notify the State of Michigan - State Farm and perhaps the police. I've NEVER had a worse experience. Bobby could care less. He is cc'd on my emails, and I've never heard from him, and "Lexi" is a fraud. I canceled my insurance immediately following a quote in SEPTEMBER after paying a full month premium and I've been fighting for a refund since then. I've gotten nothing but unanswered calls and emails and a classic "run around". Still waiting for a check with none in sight. There is not a zero star option but even that would be too much."
We responded:
"Thank you for your Review Cindy, Unfortunately due to the 5 driving violations in your household in the last 2 years, you aren't eligible for State Farm. While your underwriting refund did take longer to process and wasn't immediately put back in your account , you were issued a refund for the coverage unused. Take care. "
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Thomas Bochenski

November 4, 2025

5  out of  5
rating by Thomas Bochenski
"Lexi was very patient and helpful."
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Judy Batts

November 4, 2025

5  out of  5
rating by Judy Batts
"I want to thank and compliment Lexie for her kindness and patience when trying to get my documents signed for my insurance. I am not very good when it comes to things like that on a phone. Very perfessional and kind."
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Christine S

October 16, 2025

5  out of  5
rating by Christine S
"Thank you Bobby for your time & patience, your customer service skills are 100% spot on. You went above and beyond to accommodate my situation, saving money and giving me the protection I need. I recommend Bobby Branch to anyone looking for property and life insurance, banking products, and mutual funds. 👍👍🏘🚗"
We responded:
"Thank you Christine! Greg appreciates the kind words!"
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Joe Seavers

October 4, 2025

1  out of  5
rating by Joe Seavers
"Forced to move by business policy due to negligence I’ve dealt with from this agency since 2022. Bush league stuff"
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Carolyn

September 22, 2025

5  out of  5
rating by Carolyn
"Wry helpful, kind, got the price definitely recommend"
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Danielle Snyder

September 19, 2025

5  out of  5
rating by Danielle Snyder
"Patrick Currier was very helpful with my policy change! He made it simple and stress free!"
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Amber Freeman

September 8, 2025

5  out of  5
rating by Amber Freeman
"⭐️⭐️⭐️⭐️⭐️ Eric is absolutely amazing! His professionalism, knowledge, and positive attitude truly set him apart. He went above and beyond. making sure every detail is handled with care. What really stands out is how easy he was to work with—he’s reliable, approachable, and willing to help. Eric didn't just meet expectations; he exceeded them. I couldn’t recommend him more highly!"
We responded:
"thank you or this 4 star rating Amber, if there is anything we can do to earn 5, please give us a call! Thank you for being a customer!"
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Damon Williams

August 19, 2025

5  out of  5
rating by Damon Williams
"Eric Pringle is awesome to work with! Very knowledgeable and he helped me with the best coverage on all of my insurance needs."
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Tammy

July 23, 2025

5  out of  5
rating by Tammy
"Best experience getting insurance"
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Gloria Washington

July 23, 2025

5  out of  5
rating by Gloria Washington
"I really appreciate the service I received from Patrick Currier. Mr Currier was patient with me, kind, professional and informative. Thanks again!."
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Rodrigo Olmos

July 18, 2025

5  out of  5
rating by Rodrigo Olmos
"Good service, fare & attention Open to give solutions for the current requirements"
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Manjinder Kaur

July 8, 2025

1  out of  5
rating by Manjinder Kaur
"I had a terrible experience with Bobby branch regarding my auto insurance. I have been suffering for the change in policy which was never ensured by the manager. I was told not to pay until it’s resolved. But then I will be out of no insurance because of their faults. I was told that I will be contacted by the office once they find the answer, but I have been contacting tyem and yet not resolved. Still waiting for this to be resolved :("
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Vickie Cook

June 24, 2025

5  out of  5
rating by Vickie Cook
"Mr. Branch was very professional, knowledgeable, concerned about meeting my needs, my needs were met, he was very caring, and very patient with me."
Profile photo of Satya Reddy Ayuluri

Satya Reddy Ayuluri

June 17, 2025

5  out of  5
rating by Satya Reddy Ayuluri
"Thank you srikanth for your guidance. Helped me very well. And thanks to the Bobby Branch."
We responded:
"thank you for this 5 star review"
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P Murphy

May 2, 2025

5  out of  5
rating by P Murphy
"We all need to have insurance! And the staff at Bobby Branch's office makes all of the difference in the WORLD! Hands down, Bobby's staff is THE BEST! Super helpful, super informative, and they treat you like a real person and NOT just another customer! Well done Bobby!!! You have built an awesome team!!"
We responded:
"Thank you for this 5 star review "
Profile photo of Chandra Sekhar Reddy

Chandra Sekhar Reddy

April 17, 2025

5  out of  5
rating by Chandra Sekhar Reddy
"Thank you, Srikanth, for providing detailed explanations about the insurance policy with clarity and exceptional support, ensuring a smooth and reassuring process."
We responded:
"Thank you for this great review! "
Profile photo of D & Bree Gang (LilJoshua)

D & Bree Gang (LilJoshua)

April 17, 2025

5  out of  5
rating by D & Bree Gang (LilJoshua)
"I’m got a from Lexi from Bobby Branch State Farm. She was a great help, polite, respectful and understanding all my questions and gave suggestions. Thank you so much!"
We responded:
"Thank you for the kind words regarding Lexi!"
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Marilyn Ramsey

April 9, 2025

5  out of  5
rating by Marilyn Ramsey
"Lexi was very kind and great a spirit. She is very well informed. I liked doing business with her!"
We responded:
"Thank you for this very kind review of Cheryl"
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Georgia Witcher

April 2, 2025

5  out of  5
rating by Georgia Witcher
"Agent was polite, courteous and respectful. She spoke clearly. She spoke with concern and wanted to make sure that I had the information I needed to make my decision. She explained how if I decide to purchase a life insurance policy, that the younger you are the better lower monthly premiums. She will call me back mid-February to early March. Thank you Lexi. I spoke with Lexi today, 04/02/25 regarding obtaining a whole life insurance policy. At the time, I am unable to purchase the car insurance due to my budget being Very tight. She understood my circumstances and was very supportive and helpful in the decision I made. She will call me next March around the 3rd or the 4th to discuss if I am able to afford the insurance policy at that time. Lexi is very helpful and she very respectful. She has excellent customer service and is very knowledgeable about insurance services State Farm offers. She is very friendly and it’s a pleasure speaking with her. She lifted my spirit today. She had no idea how I was feeling. Im in a lot of pain today; I'm dealing with fibromyalgia and arthritis. Just her calling me instead of responding to my email, she called and spoke with me personally. Her enthusiasm was received. Lexi is a Very Valuable asset to your company/agency. Here’s FIVE 🌟for a job well done!!!!! Thanx for your time in this matter."
We responded:
"Thank you for these kind words"