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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Olivia Blake

March 15, 2025

5  out of  5
rating by Olivia Blake
"We started the life policy for our newborn at the agency with Lexi. She went over our options in depth as many times as we needed; Lexi is the type of person who whenever you speak with her, has a positive and upbeat attitude. I'm very glad to have my daughter protected, nd very glad to have the policy with an agency that will go out of their way to let you know they care."
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collin pamame

March 13, 2025

5  out of  5
rating by collin pamame
"From 400 a month Down to 200 a month"
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Deborah Brooks

March 12, 2025

5  out of  5
rating by Deborah Brooks
"Lexi answered my questions and made suggestions. However, liability seems to be as much as my present insurance which covers so much more. Thank You for your time"
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Rabih El Hussein

March 10, 2025

5  out of  5
rating by Rabih El Hussein
"The best service Thank you so much for help 👍🙏"
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Bruce Dillin

March 7, 2025

5  out of  5
rating by Bruce Dillin
"Great people to work with"
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Marlita Brown

March 7, 2025

5  out of  5
rating by Marlita Brown
"My name is Gerald brown and Justin was a 10/10"
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Doris Melotti

March 6, 2025

5  out of  5
rating by Doris Melotti
"Lexi was very helpful and answered all my questions"
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Rubi Bennette

March 5, 2025

5  out of  5
rating by Rubi Bennette
"Very helpful. Thank you Lexi!"
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Sarah Dabaja

February 22, 2025

5  out of  5
rating by Sarah Dabaja
"Overall great staff and branch to work with. Lexi was through and did a great job making sure all my questions were answered. Polite and nice staff always when i call."
We responded:
"Thank you for this 5 star review! "
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Wendy Edney

February 21, 2025

5  out of  5
rating by Wendy Edney
"Lexi is a very intelligent and sufficient agent with outstanding customer service it was a pleasure speaking with her!"
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Michael Troup

February 20, 2025

5  out of  5
rating by Michael Troup
"Justin was very nice to work with for my insurance needs."
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ANGELA JOHNSON

February 10, 2025

5  out of  5
rating by ANGELA JOHNSON
"Thank you,"
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Edward Lint

February 10, 2025

1  out of  5
rating by Edward Lint
"This use to be a wonderful office to do business with. They use to have several employees that really knew what they were doing and wouldn’t be able to hand any insurance issues that arises. Over the past several months the service and knowledge of insurance has literally went down the toilet. The new employees don’t know what they should to be able to handle customers, they bother customers with unnecessary requests because of their lack of knowledge. I would NOT recommend this office anymore, I have recently changed agents to get away from the ignorance at this office. Bobby should have invested into more knowledgeable replacement employees. ****Bobby response is completely fictitious. His manager of 3 years incorrectly submitted my PIP forms with names on it that shouldn’t have been on it. His manager of 3 years also removed my physical address and placing my mailing address in its place. These 2 things triggered an underwriting audit. This is the second time his manager of 3 years caused this exact issue. I personally spoke with State Farm Corporate Office to resolve the issue and transferred all my policies to another agent.*****"
We responded:
"Thank you for your feedback Edward. After viewing your statement , I researched your concerns. Carrie our manager of 3 years called you to explain an inquiry from our underwriting department. While attempting to gather the information required to underwrite your policy, you chose to berate her and end the call. I understand you may feel her inquiry was unnecessary, however the information requested was again necessary to continue your State Farm insurance policy. I wish you well with your new agency. God Bless"
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Marilyn Williams

February 5, 2025

5  out of  5
rating by Marilyn Williams
"Lexi Moore, she has been one of the more patient agents. Lexi is thorough and diligent about completing the task at hand. Lexi remained thoughtful and her delivery stayed quite pleasant. Kudos to you."
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lonewolfweld

January 29, 2025

5  out of  5
rating by lonewolfweld
"It’s so nice to be treated like a human being. The willingness and understanding to help in my time of financial duress is more than appreciated."
We responded:
"Thank you for this 5 star review!"
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makeba henderson

January 28, 2025

5  out of  5
rating by makeba henderson
"I spoke with Lexi and she was really nice and helped pull-up my account to view a couple things for me"
We responded:
"Thank you for this kind review of Lexi!"
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Susan Crabill

January 27, 2025

5  out of  5
rating by Susan Crabill
"After dealing with a very unhelpful company, speaking with Lexi was a breath of fresh air. She answered all my questions and was sensitive to my concerns. She was well informed and very pleasant."
We responded:
"Thank you for this kind review of Lexi!"
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Marilyn Ramsey

January 14, 2025

5  out of  5
rating by Marilyn Ramsey
"Lexi was very kind and great a spirit. She is very well informed. I liked doing business with her!"
We responded:
"Thank you for this very kind review of Cheryl"
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Hunter Hinson

January 8, 2025

5  out of  5
rating by Hunter Hinson
"Bobby Branch State farm is the best 👍🏻 Lexi, Karrie , all the employees very helpful and kind"
We responded:
"Thank you for the kind words Hunter!"
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Ms

January 7, 2025

5  out of  5
rating by Ms
"Great Customer service"
We responded:
"thank you for the 5 star review"
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Tashaun Taylor

January 3, 2025

5  out of  5
rating by Tashaun Taylor
"A wonderful experience Lexi was very informal and precise with what I needed thank you again Lexi"
We responded:
"Thank you for the 5 stars!"
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Patricia D

January 3, 2025

3  out of  5
rating by Patricia D
"Bought a new car in October. Before I even went to look at a new car, I emailed Bobby himself to ask him the steps I needed to take to switch the insurance over to my new car. He told me to just call the office and it would get sent to the call center or whatever because their office is closed on Saturdays and that's the day I bought my car. I even emailed him again on the Monday after I bought my car to make sure everything was set up properly and was told yes. In December my insurance skyrocketed to almost $100 more. Tried calling the office and of course they don't answer the phone so I sent an email. I was met with attitude by a Kristie who wrote in her email that I had needed to call the office instead of the call center.... So, excuse me for listening to Bobby Branch himself. I didn't understand why she had an attitude to begin with. Use Chat GPT because the girl is unprofessional in her emails. Kristie hasnt emailed or call me like she said she would. I had to email three times before I got a reply from a completely different person to be told that my insurance was knocked down like $17. This place only cares about how much money they can make off you and are extremely unprofessional. I will definitely be looking for a new insurance company today. Smh..."
We responded:
"I really appreciate this feedback Patricia. I am meeting with the employee Monday to discuss the matter and go over the feedback you sent to me. It was always nice having you as a customer. Hopefully our paths meet again. If you believe the 1 star rating is reflective of your 10 year experience here, I do understand and Apologize. God Bless! Bobby "
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Georgia Witcher

December 31, 2024

5  out of  5
rating by Georgia Witcher
"Agent was polite, courteous and respectful. She spoke clearly. She spoke with concern and wanted to make sure that I had the information I needed to make my decision. She explained how if I decide to purchase a life insurance policy, that the younger you are the better lower monthly premiums. She will call me back mid-February to early March. Thank you Lexi."
We responded:
"Thank you for these kind words"
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Edwin Trejo

December 30, 2024

5  out of  5
rating by Edwin Trejo
"Good five thumbs up for this team and family, I’m glad to be part of this family of Bobby Branch your service is greatly appreciated. Thanks Kristie for the good and professional customer service; May God bless you guys and Happy New Year 2025 to you guys!!"
We responded:
"Happy New year Mr. Trejo, as always I appreciate you brother! "
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Ryan Bednarski

December 21, 2024

5  out of  5
rating by Ryan Bednarski
"I paid in full for my 6 month policy and now i'm one month into the policy and they want to charge me an additional $83 for the 6 month plan. Bait and switch much? I don't agree with this charge and will be shopping other insurance companies because that's deceptive business practice. EDIT: The documents I sent in for the plan were in the spam folder, and I was charged because they originally didn't get them. After the manager reached out and I confirmed sending the documents in, the fees were waived. I appreciate Bobby reaching out and I'm changing my review to reflect this. Thanks!"
We responded:
"Thank you for updating your review Ryan. It is much appreciated. Welcome to the agency! "